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Frequently Asked Questions - Wood Heaters

A certain amount of dirt on your heater is normal but it should not be going completely black. 
Blackening of glass can occur for a number of reasons:

 

  1. Burning unseasoned wood
  2. Incorrect use of the air control
  3. Fuel touching the glass
  4. Not burning hot enough
  5. Poor draw

For further detailed explanation on this please see the following article in our trouble shooting section: Blackening Glass

Overnight burn times or burn times over 8 hours can be achieved on most Lopi wood heaters. Burn times can vary however depending on the following: 

Full load of timber:
The firebox must be fully loaded with every log burning to maximise burn times. Once fully burning the air control can be adjusted to increase the burn time. 

Quality of timber
Some species of hardwood burn for longer than others. Ask your local firewood yard or Lopi specialist for advice.

Flue or Chimney Draw
The quality of the flue/chimney draw can impact on the burn time. Generally speaking the longer the flue run the better draw however this can negatively effect burn times.

Door Seal
Ensure that the door is fully latched and the door robe/seal is in tact. 
It is recommended to replace the door robe annually to ensure a good seal so that unwanted air doesn’t enter the firebox causing a hotter and shorter burn time.

Ash Bed
Check the ash bed for coals. Often, coals are still glowing under a slight bed of fly ash. By raking these into a pile you can re-start your stove quickly.  

  • Open the bypass and air control – see your owners manual for operation.
  • Cold Air Blockage – burn a piece of newspaper to establish a draft.  If the flame is not getting enough air, a small crack in the door is all that is needed.
  • You may have an air tight home and the fire cannot get enough oxygen. Try opening a window slightly during start-up.
  • Open the bypass and air control (see owners manual for operation).
  • Not enough starter paper – use additional newspaper if necessary.
  • If the flame is not getting enough air, a small crack in the door is all that is needed.
  • Open the bypass and air control before opening the door (see owners manual).  
  • Let the air stabilise before fully opening the door. Then open the door approximately 25mm. Let air go into the firebox for a few seconds. Once the smoke appears to be flowing up the chimney consistently, open the door.
  • Insufficient Draft – Chimney height and outside conditions can negatively affect draft. In these cases a small amount of smoke may enter the home. Adding more piping or a draft-inducing cap may help
  • If this is a new event then there may be a blockage in the flue pipe or baffle.
  • Wood is Wet – see the section “Selecting Wood” in your owners manual for details on wood.
  • Make sure the air control is all the way open. Slide the control back and forth to insure the control is not stuck.
  • Insufficient Draft – Chimney height and outside conditions can negatively affect draft. In these cases the fire may burn slowly. Adding more piping or a draft-inducing cap may help.
  • Stove is Not Up to Temperature – This is normal. The blower will come on when the stove is hot – usually 15 to 30 minutes.
  • Electricity is cut to the Blower – Check the household circuit breaker or fuse to make sure it is operable.
Frequently Asked Questions - Gas Fireplaces

With the remote switched ‘off’ simultaneously press down on the select (circle icon) button and thermostat button.
For more information visit our trouble shooting video ‘using your GreenSmart 2 remote.’

Possible Cause: 

  • The battery box switch is turned to “OFF”
    Turn the battery box switch to “ON”
  • The remote control is not working correctly
    See the remote control instructions. See “Thermostat Operation”
  • The thermostat is disconnected or set too low No gas in LPG tank
    Check LPG Tank Level

 

Possible Cause:

  • Heater beeps once: The heater beeps once whenever a button on the remote is pressed 
    THIS IS NORMAL
  • Heater beeps twice: The heater beeps twice whenever a button on the remote is pressed.
    The power backup batteries are low.
    Replace the 4 x AA batteries in the battery box (see owners manual).

 

Possible Cause:

  • The battery box switch is turned to “OFF” or “ON”
    Turn the battery box switch to “REMOTE”. 
  • The thermostat is set too low
    Check thermostat. 
  • The fireplace is not getting electricity
    Check the breaker switch
  • The fireplace is not up to temperature
    Let the fireplace burn for 10 minutes.
  • The blower fuse may be blown
    Replace the fuse. See fuse location in owners manual
  • The fireplace has just been started
    This is normal – see “Starting the Fireplace for the First Time” in your owners manual.
  • Improper air shutter adjustment
    Adjust Air Shutter – contact your dealer.
  • The flame height may be turned too low
    Turn the flame height to “HI” – See “Adjusting the Flame Height”.
  • Crushed glass or media is placed incorrectly
    See “Crushed Glass or Media Installation” in the installation manual – contact your dealer
  • Improper air shutter adjustment
    Adjust air shutter – contact your dealer
  • The bulb may be burned out
    See “Accent Light Replacement” in your owners manual
  • The accent light fuse may be blown
    Replace the fuse. See your owners manual

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